Refund policy
Return and Refund Policy
We want you to be satisfied with your TidyMiles purchase. If there is an issue with your order, please contact us and we will work with you to find an appropriate solution.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and include any original packaging that came with the product.
To start a return, please contact us through our Contact Us page before sending any item back.
Returns sent without prior authorization may not be accepted.
Return Instructions
Once your return request is approved, we will provide you with the appropriate return instructions and return address.
Please do not send returns to the address shown on your original shipping label unless we specifically instruct you to do so.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number and clear photos showing the issue.
After reviewing the claim, we may offer a replacement, refund, or another appropriate resolution.
When the issue is confirmed to be our responsibility, you will not be required to pay return shipping costs associated with resolving the problem.
Change-of-Mind Returns
If you wish to return an item because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are generally the responsibility of the customer.
Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.
Refunds
Once an authorized return is received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, credit card provider, or payment service to process and post the refund.
Refunds or Replacements Without a Return
In some situations, including certain damaged, defective, delivery-related, or low-value orders, we may determine that returning the item is unnecessary.
In these cases, we may provide a refund or replacement without requiring the product to be returned. This is determined on a case-by-case basis.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once fulfillment has begun.
Non-Returnable Items
Items that have been used, damaged after delivery, or returned without authorization may not qualify for a refund.
We also reserve the right to decline returns that do not meet the conditions described in this policy.
Questions
If you have questions about a return or refund, please contact us through the TidyMiles Contact Us page or email us at: